Fri, 9 Oct 2026 · 22:45
TRANS_ID: 2026-10-09
Defending IT Helpdesks and Enterprise AI
The episode looks at how the EY breach happened through a third-party IT support platform, and why helpdesk and ticketing tools need DLP, retention and access reviews. It covers Copilot changes coming soon: memory that uses work data by default, Pages and Notebooks moving to OneDrive, Work IQ being on by default, and agents getting their own directory identities. It also covers the early-November move to copilot.cloud.microsoft, which can break proxies and allow-lists, plus wider passkey options in Entra and Teams protection against deepfakes and impersonation.